Student Life and Student Affairs Complaint Process

1.Identify the Issue

• Before filing a complaint, students should attempt to resolve the issue directly with the relevant department or individual when possible. This may include reaching out to housing staff for concerns related to your living space, or speaking with student organization leaders for issues regarding clubs and activities.

2.  File a Formal Complaint

• • If the issue cannot be resolved directly or informally, you may file a formal complaint with the Division of Student Affairs. To do so:
    • Submit a Complaint Form: Complete the Student Affairs Complaint Form available on the university website or at the Student Affairs office.
    • Provide Detailed Information: Be sure to include a description of the issue, the individuals or departments involved, any steps already taken to resolve the matter, and the desired outcome. Please include any supporting documentation or evidence that may help in addressing your concern.
    • Submit the Form: You can submit the complaint form electronically or in person at the Student Affairs office.

3. Complaint Review

• • Once submitted, your complaint will be acknowledged within 2 business days. The Division of Student Affairs will review the details of your complaint to assess the situation.
  • Initial Response: You will receive an initial response within 5 business days, outlining the next steps and the timeline for resolution. If more information or clarification is needed, you may be contacted for further details.

4. Investigation and Resolution

• • The Division of Student Affairs will investigate the issue fairly and impartially, consulting with relevant individuals or departments as necessary. This process may take up to 10 business days, depending on the complexity of the issue.
  • You will be notified of the outcome of the investigation, including any actions taken or steps for resolution. If the issue is resolved, you will be informed of the steps that have been implemented.

5. Escalation Process

• • If you are dissatisfied with the outcome or feel that your concern has not been adequately addressed, you may request an escalation of the complaint to the Chief Student Affairs Officer or another designated senior administrator. The request for escalation should be made in writing within 5 business days of receiving the initial resolution.
  • The senior administrator will review the case and provide a final response within 10 business days.

6. Confidentiality and Non-Retaliation

• • All complaints will be handled with confidentiality to the greatest extent possible, and your privacy will be respected throughout the process.
  • The university maintains a strict non-retaliation policy. Students who file complaints in good faith will not face retaliation in any form for doing so.

7. Feedback and Continuous Improvement

• • Upon resolution of the complaint, students will have the opportunity to provide feedback on the complaint process and the outcome. This feedback is valuable for ongoing improvements in student services and the overall student experience.