COVID-19 FAQs
PSC’s Response To The Coronavirus Is Focused Around 3 P’s: Prevention, Precaution And Preparedness
Updated as of May 29, 2020
Having heard some of your most frequently asked questions (FAQs), we have compiled and answered a few that we believe you will find helpful. We will continuously add to these FAQs and update them as necessary, so please regularly check the Coronavirus Updates Webpage for new and refreshed information as things evolve.
- HOW WAS MY HOUSING AND/OR MEAL PLAN REFUND OR CREDIT CALCULATED?
- I LIVE LOCALLY. HOW DO I RETURN MY TEXTBOOK(S)?
- I LIVE OUT OF TOWN, BUT I AM RETURNING TO CAMPUS TO RETRIEVE MY PERSONAL BELONGINGS. HOW DO I RETURN MY TEXTBOOK(S)?
- I AM NOT ABLE TO RETURN TO CAMPUS. HOW DO I RETURN MY TEXTBOOK(S)?
- WILL I GET A REFUND?
- WHEN WILL I SEE THE CREDIT ADJUSTMENT APPLIED TO MY ACCOUNT?
- WHEN WILL I SEE THE CREDIT ADJUSTMENT APPLIED TO MY ACCOUNT?
- WHO CAN I REACH OUT TO IF I HAVE MORE QUESTIONS ABOUT A REFUND?
- WHEN CAN WE RETURN TO CAMPUS TO GET OUR BELONGINGS?
- WHAT IF I CAN’T HAVE ALL OF MY BELONGINGS OUT BY THE MARCH 22ND DEADLINE?
- I DO NOT HAVE FINANCIAL MEANS OR THE ABILITY TO TRAVEL HOME, WHAT DO I DO?
- HOW WILL I ACCESS MY CLASSES ONLINE?
- WHAT IF WE DON’T HAVE ACCESS TO INTERNET OR A COMPUTER FOR OUR ONLINE CLASSES?
- I’M A WORK-STUDY STUDENT. WITH US GOING TO REMOTE INSTRUCTION, WILL I BE ABLE TO GET PAID?
- WILL STUDENT MAIL SERVICES STILL BE AVAILABLE?
HOW WAS MY HOUSING AND/OR MEAL PLAN REFUND OR CREDIT CALCULATED?
I LIVE LOCALLY. HOW DO I RETURN MY TEXTBOOK(S)?
I LIVE OUT OF TOWN, BUT I AM RETURNING TO CAMPUS TO RETRIEVE MY PERSONAL BELONGINGS. HOW DO I RETURN MY TEXTBOOK(S)?
I AM NOT ABLE TO RETURN TO CAMPUS. HOW DO I RETURN MY TEXTBOOK(S)?
WILL I GET A REFUND?
WHEN WILL I SEE THE CREDIT ADJUSTMENT APPLIED TO MY ACCOUNT?
WHEN WILL I SEE THE CREDIT ADJUSTMENT APPLIED TO MY ACCOUNT?
WHO CAN I REACH OUT TO IF I HAVE MORE QUESTIONS ABOUT A REFUND?
WHEN CAN WE RETURN TO CAMPUS TO GET OUR BELONGINGS?
WHAT IF I CAN’T HAVE ALL OF MY BELONGINGS OUT BY THE MARCH 22ND DEADLINE?
I DO NOT HAVE FINANCIAL MEANS OR THE ABILITY TO TRAVEL HOME, WHAT DO I DO?
HOW WILL I ACCESS MY CLASSES ONLINE?
WHAT IF WE DON’T HAVE ACCESS TO INTERNET OR A COMPUTER FOR OUR ONLINE CLASSES?
I’M A WORK-STUDY STUDENT. WITH US GOING TO REMOTE INSTRUCTION, WILL I BE ABLE TO GET PAID?
WILL STUDENT MAIL SERVICES STILL BE AVAILABLE?
We regret that these decisions had to be made; this is certainly not how we envisioned the Spring 2020 Semester, but your safety and health are important to us. It is quite understandable that you may be experiencing a sense of loss and feelings of anxiety associated with this temporary “new normal.” This public health crisis has upended all of our lives, but what we know for sure is that we are stronger and resilient when we are united, flexible, patient and supportive.
Again, we will continuously add to these FAQs to address matters as we navigate along. Be sure you are signed up for e2campus so you can receive alerts when new information has been shared or updated. We have also established a dedicated email address at covid19info@philander.edu for your convenience to reach out and ask your questions or to voice your concerns.