Samar I. Swaid

Science Building, Room 103
Philander Smith College
900 West Daisy L.Gatson Bates Drive
Little Rock, AR 72202
USA
EMail: sswaid@philander.edu
Phone: 501-370-5324

 

EDUCATION

Doctor in Philosophy; Applied Computing                                                         August 2007

University of Arkansas at Little Rock, AR                                                              

Dissertation Title: Linking Perceived Electronic Service Quality and Service Loyalty on the Dimensional Level: An Aspect of Multi-Channel Services

 

Bachelor of Computer Science and Statistics (Minor: Accounting)                         1990

Kuwait University, Kuwait                                                                                          

 

PROFESSIONAL INTERESTS

  • Website usability
  • Quality Assurance/ Quality Control
  • E-Commerce
  • E-Health
  • E-Service Quality
  • Customer Behavior

      COMPUTER SCIENCE TEACHING

      • Software Engineering
      • Computer Organization
      • Operating Systems
      • Introduction to Computer Science
      • Introduction to Computer Systems
      • Cobol Programming
      • Microcomputer Applications
      • Database Design

           

           PUBLICATIONS

          Chapters

          • Chapter Title: Online-Oriented Service Quality: An Aspect of Multichannel Retailing In  Service Intelligence and Service Science: Evolutionary Technologies and Challenges. Published by the IGI. 2009

            Journals and Conferences

            • Swaid, S. and Wigand R. 2009. Measuring the quality of e-service: Scale development and initial validation. Journal of Electronic Commerce Research, 10(1): 13-28 
                • Swaid, S. and Wigand R. (November 2008). E-Service loyalty: scale construction and initial validation. The 39th Annual Meeting of the Decision Science Institute, Baltimore, Maryland, 2111- 2116
                • Swaid, S. (2008). Developing an instrument for measuring electronic Shopping service quality: E-SSQUAL.  The Southern Association for Information Systems Conference, Richmond, Virginia, March 13- 15
                • Swaid, S. (2007). Linking Perceived Electronic Service Quality and Service Loyalty on the Dimensional Level: An Aspect of Multi-channel Services, Doctoral Consortium of the 13th  Americas Conference on Information Systems, Keystone, Colorado
                • Swaid, S. and Wigand, R. (2007).  Measuring Web-based Service Quality: The Online Customer Point of View, proceedings of 13th  Americas Conference on Information Systems, Keystone, Colorado, #470, 1- 14.
                • Swaid, S. (2007). Service loyalty in online stores, University of Arkansas at Little Rock Graduate Forum
                • Swaid, S. and Wigand, R. (2007). Key Dimensions of E-commerce Service Quality and Its Relationships to Satisfaction and Loyalty, proceedings of 20th Bled conference, Bled, Slovenia
                • Swaid, S. and Wigand, R. (2006). A Conceptual Model of Electronic Service Quality from the Perception of Internet Shoppers, In Proceedings of ISOneWorld 2006 Conference, Las Vegas, NV
                • Swaid, S. and Wigand, R. (2006). Quality Measurement of Web Services, In proceedings of the 5th French affiliated AIM pre-ICIS workshop: A management perspective on web service, Milwaukee, WI